Returns and exchanges

General

For returns or exchanges to be valid, a request must be submitted first and proof of delivery provided (e.g. photo of receipt) within 15 days upon receiving your order. Do take care to ensure returned items are unwashed, unworn with their original label tags and packaging included. We strongly advise to ship returns/exchanges via registered/tracked mail, to our office address. We are strictly not responsible for any lost or misplaced mails if delivered through other methods. We will provide email confirmation of the received return. Do allow 2-6 business days for the new item (for exchanges) to be delivered to you.

Returns and Refunds

For defective products: We will arrange a pickup and replacement of the defective item, free of charge. If the item is OOS, a full refund will be made in cash. We usually require the defective item to be returned for inspection. For non-defective products: Returns are subject to a case by case basis, and will be made in the form of store credits which can be used for your next purchase. All accepted refunds will be made within 7 business days upon receipt of returns. You will be notified via email once the refund is successful. Please note that we do not refund sale items and shipping fees.

Exchanges

Item exchanges will be subjected to a courier fee (SGD 3.50 for Singapore addresses, varies for other locations) to ensure safe delivery of the new item from our warehouse, to you. Do note that: Shipping costs to send the product back to us will be borne by the customer. If the price of the exchanged item is lower, the difference will not be refunded. (e.g. exchanging a $40 item for a $30 item) If the price of the exchanged item is higher, the difference will be charged. Exchanges are subject to stock availability. Please email support@theafterflame.com or drop us a message below for any questions or to get started on a return/exchange.